Privacy Policy
How Denki Charge Ltd looks after your information when you contact us, visit this website or rent a power bank.
Who looks after your information
Denki Charge Ltd is the data controller. Email: hello@denkicharge.com.
Venue enquiries and support
We collect the pub name, contact name, email, phone number, postcode, busiest nights and whether you already have a charging station, plus anything you send us in a support enquiry. We use this to reply, arrange installations and provide support. Our lawful basis is our legitimate interest in answering enquiries and running the service; where you are personally entering a contract with us, we also use the information to take the steps you request and fulfil that contract. Enquiring does not add you to a marketing list.
Rental and payment information
Card payments are processed by Stripe. We never see your full card number. We receive transaction references, amounts, payment and refund status and limited card details, such as the last four digits, so we can identify payments and help with refunds. Rental records include the station, power bank and rental and return times. We use this information to fulfil your rental contract, prevent fraud through our legitimate interests and meet our accounting obligations. This website does not take rental payments.
Website information
Our hosting provider, Vercel, processes technical information such as IP addresses, requested pages, browser information and request times to deliver and protect the website. Our lawful basis is our legitimate interest in operating a secure, working service. This website does not use analytics, advertising cookies or other non-essential cookies.
Who receives information
We use Vercel to host this website, Resend to deliver enquiry emails to our business inbox and Stripe to process card payments. Authorised Denki staff and providers helping us deliver these services can access information as needed. We may share records with professional advisers or authorities where required by law. We do not sell your information. Providers may process information outside the UK. Where required, transfers must be covered by an adequacy decision or approved contractual safeguards. Contact us for details of the safeguards for your information.
How long we keep it
We keep unsuccessful venue enquiries for up to 12 months after our last contact, then delete them. For host venues, we keep the contact and service records while the relationship continues and for up to 12 months afterwards. We keep payment and accounting records for six years after the end of the relevant financial year. Support records are normally deleted 12 months after resolution; records needed for an ongoing dispute are kept until it is resolved and any relevant legal retention period ends. Technical logs are retained only for security and troubleshooting under the hosting provider’s retention settings.
Your rights and complaints
Depending on the circumstances, you can ask to access, correct or delete your information, restrict its use, object to processing based on legitimate interests, or receive a portable copy. If we rely on consent for a particular use, you can withdraw it. Email hello@denkicharge.com to exercise your rights or complain. We normally respond to rights requests within one month; if an extension is allowed, we will explain why. You can also complain to the Information Commissioner’s Office (ICO).